Refund Policy

1. The short version

All purchases on Vivaah Patra are final. We refund a payment in one situation only: when you have been charged twice for the same purchase by mistake (a duplicate payment). In every other case, no refund is given.

2. Why purchases are final

Vivaah Patra sells digital invitations. You can build your invitation and preview it in full, with your own names and details, before you pay anything. Payment is taken only at the end, when you choose to publish. The invitation is delivered the moment payment succeeds, and a digital product that has been delivered cannot be returned.

For this reason we do not offer refunds for a change of mind, a change of plans, a postponed or cancelled event, choosing a different design later, or not using the invitation after publishing it.

3. The one case where we refund: a duplicate payment

If the same purchase has been charged to you more than once because of a technical or banking error, we refund the extra charge in full. You keep the invitation or plan you paid for; only the repeated amount is returned.

A duplicate payment means two or more successful charges for the same invitation or the same plan period. Buying two different invitations, or renewing a plan, is not a duplicate.

4. How to ask for a duplicate-payment refund

1. Write to us at the address below with the phone number you used on Vivaah Patra, the invitation link or plan name, and the date and amount of each charge.
2. Include the payment reference numbers, or a bank or UPI statement showing both charges.
3. We check the charges against our payment records. If the duplicate is confirmed, we return the extra amount to the same payment method you paid with.

Refunds are sent to the original payment method only. Once we have confirmed a duplicate, the money normally reaches your account within 7 to 10 working days, depending on your bank.

5. Money debited for a payment that failed

Sometimes a bank shows a debit even though the payment did not go through and nothing was purchased. This is not a purchase, and such amounts are normally returned automatically by your bank or the payment provider within a few working days. If the amount has not come back, contact us with the details and we will help you trace it.

6. Partner plans

The same rule applies to partner (planner and studio) plans. A plan payment is final once it succeeds, plans do not renew automatically, and a refund is given only for a duplicate charge for the same plan period.

7. Contact

For any question about a payment:

Skymize Software Private Limited
Gwali Road, Jawar, Metwada, Ashta, Sehore, Madhya Pradesh, 466118, India